At LUMINS, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect the following categories of personal information from our users:

• Email Address: To communicate with you regarding your appointments and provide updates.
• IP Address: To analyze user trends and improve our services.
• Location: To provide location-based services and enhance user experience.
• Names: To identify and personalize your experience with our services.
• Date of Birth: To verify your age and ensure compliance with age-related regulations.

2. Purpose of Data Collection

We collect your personal information for the following purposes:

• Appointment Booking: To facilitate the booking of appointments and manage scheduling.
• Communication: To send you confirmations, reminders, and any necessary information related to your appointments.
• Improvement of Services: To analyze data trends and improve our services and user experience.

3. Legal Basis for Processing Personal Data

In compliance with the GDPR, we process your personal data based on the following legal bases:

• Consent: By providing us with your personal information, you consent to our processing of your data for the purposes outlined above.
• Contractual Necessity: The processing of your data is necessary for the performance of a contract to which you are a party (i.e., booking appointments).

4. Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights under the GDPR:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we are processing your personal data based on consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below.

5. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal data we have collected about you.
• Right to Delete: You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment by us for exercising your CCPA rights.

To exercise your rights under the CCPA, please contact us as described below.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Sharing of Personal Information

We do not sell or rent your personal information to third parties. However, we may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

As of the date of this Privacy Policy, we do not have any defined third-party services. Should this change, we will update this policy to reflect any third-party services we may engage.

8. Security of Your Personal Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

9. International Data Transfers

If you are located outside of the EEA or California, your personal information may be transferred to, stored, and processed in a country other than your own. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@lumins.com.au
• Phone: +61420757513

12. Complaints

If you believe that we have not complied with your privacy rights, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.